Is customer service a priority for your business? - MILDRED WALTERS

Shop One: Phone answered by machine. I was instructed to make an appointment online. But I wanted to speak to a person. I had several questions. So, I decided to drive to the shop. I assumed the stylists were simply too busy to answer the phone, but would give me a little attention if I arrived in person. I was greeted by a sign on the door: Hours: 8:00-6:00 M-Th, 8:00-8:00 F & S. Walk-ins Welcome. The door was locked at 10:00 a.m. on a Tuesday morning.

Shop Two: Called. Machine told me that no one was available and instructed me to leave a message. I received a call back the same day. This is the conversation.
Me: "I would like to find a new style for my natural hair."
Stylist: "How do you want it?"
Me: "I'm not sure. I have been wearing it cut really close and think I might let it grow out. Can you suggest a style in a consultation?"
Stylist: "I would have to know what you want."
Me: "Perhaps some texturizer so that it's easier to manage?"
Stylist: "Then your hair wouldn't be natural."
Me: "Perhaps I could bring in a photo from a magazine. Would that help?"
Stylist: "It depends on what you want."
Me: "Okay. I'll call you back when I know."
Click.

Shop 3: A live person answered the phone on the first ring. The bland answer to my question was, "Yes, we style natural hair, but we only work with braids and extensions."

In frustration I went back to my friend Tristan the barber and got my hair cut the same old way.I just don't have time to worry about style right now. But I do hope the stylists worry about the business they lose through poor customer service. The conversations could have been a whole lot more helpful.

Source: http://www.mildredwalters.com/2012/08/is-customer-service-priority-for-your.html

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